Complaints Policy

Last updated: July 27, 2026

This Complaints Policy explains how to complain to Jobeha Limited, a company registered in the Republic of Ireland under registration number 813323, with its registered office at 77 Camden Street Lower, Dublin, D02 XE80, which operates the website flicknetic.com (“Flicknetic”, “we”, “us”, “our”). It also explains how we record complaints, the deadlines we work to, and what you can do if you are not satisfied with our answer.

We treat every complaint as an opportunity to put things right. Making a complaint is free, and you will never be treated less favourably because you have complained.

1. Our Deadlines

Acknowledgement of your complaint — within 5 business days of receipt.
Our final response — within 30 calendar days of receipt.
Complex cases — no later than 40 business days from receipt, and only where we have written to you before day 30 explaining the delay and giving a revised date.
Data protection requests and complaints — within 1 month of receipt, extendable by up to two further months for complex requests (GDPR Article 12(3)).
Refund decisions — as set out in our Return Policy.
Retention of complaint records — 6 years from the date the complaint is closed.

2. What This Policy Covers

You can use this policy to complain about any aspect of our service, including:

orders, payments, pricing and delivery of in-game items;
refunds and cancellations (see also our Return Policy);
selling skins to us, payouts, balances and withdrawals (see also our Skin Selling Terms);
identity verification (KYC) decisions;
account access, suspension or closure;
the conduct or quality of our customer service;
how we have handled your personal data (see also our Privacy Policy).

3. How to Make a Complaint

Please send your complaint by email to info@flicknetic.com with the subject line “Complaint”. If your complaint concerns personal data, please use the subject line “Data Protection Complaint”.

To help us investigate quickly, please include:

your name and the email address registered to your Flicknetic account;
the order number, transaction reference or withdrawal reference, if applicable;
the date on which the problem occurred;
a clear description of what went wrong;
any evidence, such as screenshots or Steam trade offer details;
the outcome you are looking for.

Many issues — for example a delayed trade offer or a Steam hold — can be resolved immediately by our support team at support@flicknetic.com without a formal complaint. You are free to raise a formal complaint at any time, whether or not you have contacted support first.

4. How We Handle and Record Your Complaint

Every complaint we receive is logged in our internal complaints register on the day it is received. For each complaint we record:

a unique complaint reference number;
the date of receipt and the channel it arrived through;
the complainant’s name and account identifier;
the category and a summary of the complaint;
the member of staff responsible for handling it;
all correspondence and investigation steps, each with its own date;
the date of the acknowledgement and the date of the final response;
the outcome, any remedy provided, and whether the complaint was upheld.

Complaint records are retained for 6 years from closure and are reviewed periodically so that recurring problems are identified and fixed.

We will give you the reference number in our acknowledgement. If we need more information from you, we will ask for it promptly; the deadlines in this policy continue to apply, and where a delay is caused by awaiting information from you we will tell you so in writing.

5. Our Response

Our final response will be in writing and will set out:

what we found;
whether your complaint is upheld, partly upheld or not upheld, and why;
any remedy we are offering — for example an explanation, an apology, a correction, a refund, a credit to your balance, or a change to our processes;
what you can do if you remain dissatisfied, including any applicable alternative dispute resolution (ADR) body.

6. If You Are Not Satisfied

6.1 Ask us to review the decision

If you disagree with our final response, reply to it within 30 calendar days and ask for a review. The review will be carried out by a senior person who was not involved in the original decision, and we will respond within a further 20 business days.

6.2 Data protection complaints

You always have the right to lodge a complaint with a data protection supervisory authority, whether or not you complain to us first. As we are established in Ireland, our lead supervisory authority is the Data Protection Commission:

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie

If you live or work in another EEA country, you may instead complain to the supervisory authority in that country.

6.3 Consumer complaints

Consumers in Ireland can obtain independent information about their rights from the Competition and Consumer Protection Commission (CCPC) — www.ccpc.ie.
Consumers resident in another EU or EEA country can get free assistance with cross-border disputes from the European Consumer Centre (ECC) network — www.eccireland.ie.
Where an alternative dispute resolution body is applicable to your complaint, we will identify it in our final response.

6.4 Payment disputes

If your complaint concerns a card payment, you also retain the right to contact your bank or card issuer directly. We ask that you give us the opportunity to resolve the matter first, as this is usually faster.

7. Confidentiality

Personal data you give us in a complaint is processed only to investigate, resolve and record that complaint, and to meet our legal obligations. It is handled in accordance with our Privacy Policy and shared only with staff and service providers who need it for those purposes.

8. Changes to This Policy

We may update this Complaints Policy from time to time. The “last updated” date at the top shows when it last changed, and the version published on this page at the time you complain is the one that applies.