Refund policy - Flicknetic

Return Policy

Last updated: July 27, 2026

This Return Policy applies to all purchases made on flicknetic.com (the “Website”), operated by Jobeha Limited, a company registered in the Republic of Ireland under registration number 813323, with its registered office at 77 Camden Street Lower, Dublin, D02 XE80 (“Company”, “we”, “us”, or “our”).

By making a purchase on the Website, you agree to this Return Policy.

1. General Policy

Due to the digital nature of the products sold on the Website (in-game items for Counter-Strike 2), all sales are generally considered final.

However, we provide limited refund eligibility under specific circumstances, as outlined below. Nothing in this policy limits your statutory rights as a consumer.

1.1 Consumer right of withdrawal (14 days)

If you are a consumer resident in the European Union, you generally have fourteen (14) calendar days from the conclusion of the contract to withdraw from a distance contract, without giving any reason.

Under Article 16(m) of Directive 2011/83/EU — implemented in Ireland by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013) — this right does not apply to digital content that is not supplied on a tangible medium once performance has begun, but only where you have:

given your prior express consent to the supply of the digital content beginning before the end of the 14-day withdrawal period; and
acknowledged that you thereby lose your right of withdrawal.

Where you have not given that express consent and acknowledgement, your 14-day right of withdrawal is not affected. In that case you may withdraw by emailing info@flicknetic.com within 14 days, and we will refund you in accordance with section 5.

You may use any clear statement to exercise this right — no particular form is required. We will confirm receipt of your withdrawal without undue delay.

2. Eligibility for Refunds

You may be eligible for a refund within 7 (seven) days from the date of purchase in the following cases:

The purchased item was not delivered
The item delivered is significantly different from what was ordered

This 7-day window is a voluntary service commitment that applies in addition to your statutory rights. It does not limit your rights under consumer law, including your right of withdrawal described in section 1.1 and your rights where digital content is faulty, not as described, or was never delivered. Where the law gives you a longer period, that statutory period applies and requests made within it will be considered.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

The item was successfully delivered to the correct account
You changed your mind after purchase
You provided incorrect account or trade information
Delivery failed due to your Steam account settings or restrictions
Delays caused by external platforms (e.g., Steam)

It is your responsibility to ensure that all provided information is accurate and that your account is properly configured to receive items.

4. Refund Request Process

To request a refund, you must contact our support team within the eligible period.

Please send your request to:

info@flicknetic.com

Your request should include:

Order details
Description of the issue
Any relevant screenshots or evidence

We may request additional information to verify your claim.

5. Review and Processing

All refund requests are reviewed on a case-by-case basis.

We will acknowledge your request within five (5) business days of receipt and tell you our decision within fourteen (14) calendar days of receiving the information we need to assess it. If we need anything further from you, we will ask promptly.

If your request is approved:

the refund will be issued to the original payment method used for the purchase, unless you expressly agree otherwise;
we will process it without undue delay and in any event within fourteen (14) calendar days of the day we notify you of the approval — or, in the case of a valid withdrawal under section 1.1, within 14 calendar days of the day we are informed of your decision to withdraw;
we will not charge you any fee for the refund. How quickly the money appears in your account then depends on your bank or card issuer and is outside our control.

If your request is declined, we will explain the reason in writing. If you are not satisfied with the outcome, you can escalate the matter under our Complaints Policy, which sets out our complaint-handling deadlines.

We reserve the right to refuse refund requests that do not meet the criteria outlined in this policy.

6. Technical Issues and Support

If you experience any issues with your order or delivery, we strongly recommend contacting support as soon as possible.

Many issues can be resolved without requiring a refund.

7. Abuse of Policy

We reserve the right to refuse refunds or suspend access to the Website if we detect abuse of this Return Policy, including fraudulent claims or repeated refund requests.